RingCentral Gets Major AI-Flavored Upgrade

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In order to address the challenges faced by teams working in a hybrid world, RingCentral has announced a number of new features for RingCentral MVP (Message Video Phone).

One of the coolest new features is Live Transcription which leverages AI to allow RingCentral to automatically transcribe entire meeting conversations. The company’s new transcription capabilities will also help people with hearing loss stay engaged in the conversation.

Managing multiple meetings can be difficult, which is why RingCentral launches Meeting Summaries to provide users with an auto-generated conversation recap and short summary, highlighted video, and keywords. This is in addition to live transcription and full meeting recording so users can quickly find keywords for talking points without having to read or watch the entire recording.

RingCentral is also adding its new Infinite Whiteboard feature which allows users to visually illustrate ideas through free drawings, virtual sticky notes, uploading images and annotations on content that can be shared after meetings. . The infinite part of the name refers to the fact that the company offers endless whiteboard space for users to keep scrolling and adding designs or images without any constraints. Fortunately, a built-in mini-map helps attendees know where they are on the whiteboard at all times.

The live transcript, meeting summaries, and whiteboard will generally be available to all RingCentral customers during the first quarter of next year.

Next Generation Analysis

RingCentral also brings next-generation analytics to its online collaboration platform to deliver groundbreaking insights into industry use cases. As the company was born in the cloud, its platform includes powerful integrated analytics that will be available in a single pane of glass allowing customers to make business decisions with just a few clicks.

At the same time, line managers can now improve their team’s performance and business impact through analytics. RingCentral’s new line of business analytics provides users with visibility into communication data on a rich, customizable dashboard and reporting interface. However, there are also open APIs to help create relevant Key Performance Indicators (KPIs) for their business. Next-generation assays are available now on demand and will generally be available in the first quarter of next year.

To make content sharing easier, RingCentral is one of the first Unified Communications as a Service (UCaaS) providers to offer meeting sharing through a smartphone’s rear camera in the RingCentral app. This feature is expected to be rolled out in the fourth quarter of this year.

Finally, RingCentral extends the capabilities of RingCentral Room by creating a contactless environment where users can share content seamlessly, move from their devices to a meeting room, make phone calls in meeting rooms, and connect conference systems. existing room for RingCentral videoconferences.


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